Shipping & Returns
Orders received by 5pm ET, will ship within 2 business days.
$20 – $49.99
$50 – $74.99
$75 – 299.99
Heath Outdoor Products Online Return Policy
To return merchandise, call us at 1-800-678-81831-800-678-8183 and we’ll provide
you with a return authorization number. Items purchased directly from Heath cannot be returned
to a store. Merchandise must be returned in unused, like-new condition with
a pre-authorized Return Authorization Number from Customer Service, or a credit
cannot be issued.
To make a return:
- Merchandise must be returned within 30 days of purchase in unused, like-new
- Please call Customer Service at 1-800-678-81831-800-678-8183 to obtain a Return Authorization
- A copy of the customer receipt (printed at time of order) and original
packing slip must accompany all returns.
- A refund will be issued only to the original credit card.
- The customer will be responsible for all freight charges.
- Please ship your return or exchange to the following address:
- Heath Outdoor Products
140 Mill Street
Coopersville , MI 49404
- Use the original packaging or a strong corrugated carton.
- Include the customer receipt (printed at time of order) and original packing
slip, then pack and tape your package securely. Please indicate the reason
for return on the paperwork.
If you do not have your packing slip, please follow these steps:
- Write a note describing how you want us to handle the return. Would you
like us to exchange the item, or refund the original credit card?
- Let us know why you are returning the item (for example; wrong item,
product not as expected, damaged in transit, etc.).
- If exchanging an item, specify the name and address to which we should
send your exchange.
- Please provide an email address, fax number or telephone number (specify
day or evening) in case we have questions.
Damaged Items and Shortage Claims
Please report damaged or missing items within 3 days of delivery by calling
Exchanges originating from, and shipping to, US addresses are usually delivered
within two weeks from the time you put the exchange in the mail. Due to longer
delivery times, exchanges shipping outside the United States usually take
from 4-6 weeks.
If, at any time, you have questions about returning an item purchased on
heathoutdoorproducts.com, please contact our